Frequently Asked Questions
Do you offer a printed catalog? As much as we would like to offer a printed catalog, our product line is constantly being updated and printing a current catalog is not feasible. However, we hope that you enjoy browsing through our current Ladybug Collection through the website.
Do you collect State Sales Tax? Since we are a business located in Florida, we are required by law to collect state sales tax of 7.05% for items delivered within the state of Florida. We do not collect sales tax on orders shipped outside of Florida State.
Will you ship with a guaranteed delivery date or provide overnight shipping? If you require fast delivery such as Overnight Delivery or a Guaranteed Delivered by Date, please place your order by calling 425-996-0553 so we can provide a quote for shipping and handling.
What are your business hours? Please feel free to contact us anytime via email or call us during our business hours of Monday – Friday 9:00a.m. to 4:00p.m. EST. After business hours please leave a message and we will return your call the next business day. Please note that we celebrate all federal holidays.
What holidays are your business closed? We celebrate the following holidays in 2023:
Monday, January 2 - New Year's Day observed
Monday, January 16 - Martin Luther King Jr’s Birthday
Monday, February 20 - Washington’s Birthday (President's Day)
Monday, May 29 - Memorial Day
Monday, June 19 - Juneteenth National Independence Day
Tuesday, July 4 - Independence Day
Monday, September 4 - Labor Day
Monday, October 9 - Columbus Day
Saturday, November 11 - Veterans Day
Thursday, November 23 - Thanksgiving Day
Friday, November 24 - Day after Thanksgiving Day
Monday, December 25 - Christmas Day
Monday, January 1, 2024 - New Year's Day
Will you ship to Military Stationed Overseas? We will ship to US Military Stationed Overseas to a USPS Post Office Box under the standard shipping option. We provide this service to support our Military serving outside of the United States.
Will you ship Internationally? International Shipping is very expensive and we will only ship Internationally via a trackable service such as USPS Priority International Mail. If you live in Canada, Europe, Australia or New Zealand and are interested making a purchase, email us at firstname.lastname@example.org with the items and quantities you would like to order along with your country and postal code so we can respond with shipping charges. Total must have a value of $50.00 or more for a shipping quote. International customers are responsible for all custom charges, taxes and brokerage fees which will be collected at time of delivery.
Do you provide Gift Wrap? Yes, we offer premium gift wrap as well as a white gift box with ribbon on many of our merchandise. Some items are not suitable for gift wrap due to size and several are automatically gift wrapped such as our gift baskets. You also have the convenience of sending your gift to the recipient. In such requests, we will remove all pricing information from the packing slip.
Can I build my own Custom Gift Basket? Yes, please give us a call at 425-996-0553 to discuss the how you would like to customize your gift basket. We will do our best to accommodate any special requests.
Is there a Ladybug Gift Store retail store that I can visit? No, we do not have a retail store that you can visit. We realize that this is an inconvenience for those located in our local area, but his allows us to keep our overhead low which is reflected in our prices.