Frequently Asked Questions

As much as we would like to offer a printed catalog, our product line is constantly being updated and printing a current catalog is not feasible. However, we hope that you enjoy browsing through our current Ladybug Collection through the website.

Since we are a business located in Florida, we are required by law to collect state sales tax of 7.05% for items delivered within the state of Florida. We do not collect sales tax on orders shipped outside of Florida State.

If you require fast delivery such as Overnight Delivery or a Guaranteed Delivered by Date, please place your order by calling 425-996-0553 so we can provide a quote for shipping and handling.

Please feel free to contact us anytime via email or call us during our business hours of Monday – Friday 9:00a.m. to 4:00p.m. EST. After business hours please leave a message and we will return your call the next business day. Please note that we celebrate all federal holidays.

We celebrate the following holidays in 2025
Wednesday, January 1 - New Year's Day
Monday, January 20 - Martin Luther King Jr’s Birthday
Monday, February 17 - Washington’s Birthday (President's Day)
Monday, May 26 - Memorial Day
Thursday, June 19 - Juneteenth National Independence Day
Friday, July 4 - Independence Day
Monday, September 1 - Labor Day
Monday, October 13 - Columbus Day
Tuesday, November 11 - Veterans Day
Thursday, November 27 - Thanksgiving Day
Thursday, December 25 - Christmas
Thursday, January 1, 2025 - New Year's Day

We will ship to US Military Stationed Overseas to a USPS Post Office Box under the standard shipping option. We provide this service to support our Military serving outside of the United States.

International Shipping is very expensive and we will only ship Internationally via a trackable service such as USPS Priority International Mail. If you live in Canada, Europe, Australia or New Zealand and are interested making a purchase, email us at [email protected] with the items and quantities you would like to order along with your country and postal code so we can respond with shipping charges. Total must have a value of $50.00 or more for a shipping quote. International customers are responsible for all custom charges, taxes and brokerage fees which will be collected at time of delivery.

Yes, we offer premium gift wrap as well as a white gift box with ribbon on many of our merchandise. Some items are not suitable for gift wrap due to size and several are automatically gift wrapped such as our gift baskets. The description will provide information on these items. We also offer the convenience of sending your gift directly to the recipient, we will remove all pricing information from the packing slip.

Yes, please give us a call at 425-996-0553 to discuss the how you would like to customize your gift basket. We will do our best to accommodate any special requests.

No, we do not have a retail store that you can visit. We realize that this is an inconvenience for those located in our local area, but his allows us to keep our overhead low which is reflected in our prices.

No, but we do offer discounts for large bulk purchases. Please contact us at 425-996-0553 if you are planning a large quantity purchase of a particular item.