Returns and Cancellations

An order can be cancelled provided that the order has not been shipped. Cancellations are made by calling 425-996-0553. If the order has been shipped, please follow the return policy.

Return Policy

If you're not satisfied with any item, we'll give you your choice of an exchange or refund of its purchase price within 30 days of purchase.

We'll notify you via e-mail of your refund or exchange once we've received and processed the returned item. Refunds are issued in the same form of payment originally used for the purchase. All requests will be processed within one to three business days upon receipt of your package to Issaquah, WA.

Items that are in its original condition, (e.g., not damaged or missing parts) will receive a full refund of the item price. Shipping charges will be included in the refund only if the return was the result of our error.

Any questions about refunds or exchanges, please e-mail us for further assistance.

To make a return, please include the following:

- Your order number

- Your name and address

- Reason for return

 

If exchanging, please note the following:

- Your order number

- Your name and address

- Item(s) you would like to exchange

- Reason for exchange

 

Please send the above information along with the item(s) to be returned or exchanged to:

Ladybug Gift Store

PO BOX 1184

Issaquah, WA 98027