Cancellations

An order can be cancelled provided that the order has not been shipped. Cancellations are made by calling 425-996-0553. If the order has been shipped, please follow the return policy.


Returns

If you're not satisfied with any item, you may return the item for an exchange or refund of the purchase price within 30 days of purchase.


Only items that are in their original packaging without signs of damage will receive a full refund of the item price. Shipping charges will be included in the refund only if the return was the result of our error.


Refunds are issued in the same form of payment originally used for the purchase. All returns will be processed within one to three business days upon receipt of your package to Issaquah, WA. We'll notify you via e-mail of your refund or exchange once we've received and processed the returned item.


Any questions about refunds or exchanges, please e-mail us or call 425-996-0553 for further assistance.


To make a return, please include the following:
- Your order number
- Your name and address
- Reason for return
 
If exchanging, please include the following:
- Your order number
- Your name and address
- Item(s) you would like to exchange
- Reason for exchange
 
Please send the above information along with the item(s) to be returned or exchanged to:
Ladybug Gift Store LLC
P.O. BOX 1184
Issaquah, WA 98027